Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...

American Airlines promises Joseph Muskovich compensation for a lengthy flight delay, but despite repeated promises, it never pays. How can he get American Airlines to honor its promise? Q. My wife and ...

My wife and I were scheduled to fly from Heathrow to Chicago O’Hare on American Airlines a few months ago. The flight was delayed by 14 hours. While we waited for the flight, American Airlines ...

I'm an American Airlines frequent flyer, and I recently booked an award ticket with Japan Airlines, an American partner, from New Delhi to Haneda, Japan, and on to San Francisco. A couple of days ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Great brands don’t just react to customer expectations. They ...

Q: I booked a flight from Tampa to San Diego on American Airlines. The day before my flight, I received a notification that it had been canceled due to Hurricane Milton. I requested a refund but ...

Q: My wife and I were scheduled to fly from Heathrow to Chicago O’Hare on American Airlines a few months ago. The flight was delayed by 14 hours. While we waited for the flight, American Airlines ...