When someone is angry, being reasonable doesn't come naturally. Standing in the path of someone’s uncontrolled anger is scary, yet there are several grounding phrases truly brilliant people say to put ...

All of life is a negotiation. It is a necessary life skill that, sadly, is seldom taught. Understanding the psychology behind the negotiations one is likely to face daily is a significant advantage.

Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

The last thing that most of us want to deal with is an angry person in our face. But chances are, sooner or later, it’s going to happen. So what do we do? And, maybe more importantly, what shouldn’t ...

Your Mileage May Vary is an advice column offering you a new framework for thinking through your ethical dilemmas and ...

If you’ve ever spent any amount of time working in a school or hospital, you have most likely encountered a fast-paced, ever changing, wonderfully challenging environment that requires you to ...

Anger is not usually a pleasant feeling. When we feel we’ve been wronged—by, say, a slow driver or a boss or a noisy neighbor—our heart rate, blood pressure, and body temperature go up, preparing us ...