"If you're going to see family for the holidays or anything, the last thing you want to do is spend it in an auto shop," David Martin, from Martin's Auto Repair in Phoenix, said.

When it comes to automotive service facilities, Consumer Reports members prefer independent shops—and, in some cases, chains—over dealerships, according to our annual survey. The survey results show ...

Finding a trustworthy repair shop is one of the most important parts of keeping your vehicle properly serviced. It can be a challenge, but CR’s expert guidance can help you size up service facilities ...