A new survey has found a majority of Americans — who’ve been pushing back on the pressures of so-called “guilt tipping” — said they wouldn’t pay anything forward if faced with shoddy service.

"Stop Bad Service Day" is not a national holiday, and it is not even an unofficial observance in the country. However, it brings a reminder for all that everyone deserves the right to complain and ...

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Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

The customer experience has taken a nosedive in recent years, and many people are so angered by poor customer service they are seeking revenge. A new study found that consumer complaints are up, and ...

American restaurants have been in flux since the first days of the pandemic, grappling with new business models, staff shortages, rising labor and food costs, the lingering effects of crime, the ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...