Uber Lays Off 10 Percent Of Its Customer Service Team In Favor Of Using AI

Uber's global customer service network has been hit by layoffs in favor of AI.

Uber cuts 10% of customer service team as it embraces AI

Uber joins a growing list of companies laying off customer service workers and pivoting to AI. What's behind it is more ...
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Uber to cut 10% of customer service roles citing AI

Uber is reportedly cutting 10% of its global customer service organization as it restructures operations and expands AI ...

Customer service keeps forgetting you. Here’s why businesses can’t fix it.

Sinch reports that many businesses struggle to maintain context across customer service interactions, leading to frustration ...

CM DK Shivakumar calls for greater CSR focus on primary education

Bengaluru: Chief Minister D K Shivakumar on Thursday called on industries to channel Corporate Social Responsibility (CSR) initiatives towards strengthening primary education and announced that the ...

CM DK Shivakumar plans team to keep watch on CSR funds

BENGALURU: Chief Minister DK Shivakumar on Thursday announced plans to constitute a special team to monitor the utilisation ...