Uber's global customer service network has been hit by layoffs in favor of AI.
Uber joins a growing list of companies laying off customer service workers and pivoting to AI. What's behind it is more ...
Uber cut 10% of its customer-service staff and blamed AI for the first time. It is the company's second round of job cuts in under two months.
Sinch reports that many businesses struggle to maintain context across customer service interactions, leading to frustration ...
Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. You only have to scan Newsweek’s 2024 list of the most ...
The UPS Store once again tops the Forbes 2025 Best Customer Service list, thanks to its zippy shipping and returns. A car drives into a Discount Tire location flappety-flap-flapping with a blowout.
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