TMCnet

The Art of Active Listening: Training Agents to Truly Hear Their Customers

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...
WGN-TV

Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and Courses

ATLANTA, GEORGIA, UNITED STATES, February 20, 2024 /EINPresswire.com/ -- Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and ...
CMS Wire

6 Strategies for an Effective Call Center Culture

Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance. Call center agents suffer tremendous stress from ...
CNN

Pew survey finds 911 call centers lack proper training to deal with behavioral health crises

A Pew survey of 911 call centers around the US released Tuesday found few have staff with behavioral health crisis training, and most have only limited options in how they respond to crisis calls. The ...