Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

Local workers for the nation’s largest federal call center contractor announced a pledge to go on strike Tuesday morning. Roughly 200 of the company’s employees participated. They are demanding better ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

Workers at Maximus, an IT services contractor that operates call centers for the Centers for Medicare and Medicaid Services, went on strike Monday and Tuesday of this week. "We went on strike for a ...

The American workforce is rapidly changing. In August, 4.3 million workers quit their jobs, part of what many are calling “the Great Resignation.” Here’s a look into where the workers are going and ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...