A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

The contact center software market offers opportunities through global expansion, AI-enhanced solutions like chatbots and ...