ESET researchers uncovered fraudulent apps on Google Play that claim to provide the call history “for any number” and had ...

Bad actors are becoming more and more creative in defrauding consumers using the phone. Between the continued rise in robocalls, call spoofing and spam—along with legitimate calls being incorrectly ...

The call and text message records from mid-to-late 2022 of tens of millions of AT&T cellphone customers and many non-AT&T customers were exposed in a massive data breach, the telecom company revealed ...

Call center analytics is the process of collecting and analyzing call data to help businesses put their customers first by providing highly personalized customer experience while boosting their own ...