Spread the loveImagine a world where the most vulnerable among us — our children, struggling with the weight of their emotions — turn to a digital confidante for solace, only to be met with algorithms ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Perhaps we’ve gotten a tad too accustomed to outsourcing our ...

Chatbots, including those powered by artificial intelligence (“AI”), are growing in popularity, but they must be deployed in a compliant manner to avoid creating more problems than they solve. In this ...

Elon Musk isn't a fan of X's algorithm, so he's documenting the company's efforts to improve the tech that decides what you ...

“My heart is broken,” said Mike, when he lost his friend Anne. “I feel like I’m losing the love of my life.” Mike’s feelings were real, but his companion was not. Anne was a chatbot — an artificial ...

A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots. Reading time 4 minutes After ...

A conversation with a chatbot can shift people's political views—but the most persuasive models also spread the most misinformation. In 2024, a Democratic congressional candidate in Pennsylvania, ...

Meta's apology after Indian Prime Minister Modi's Facebook post vanished highlights the complex role of AI algorithms in ...