Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...
Ted Warner, long-time MSP and president of Connecting Point in Greeley, Colo., shares some advice on handling common customer objections to the managed services model. The Human Touch: We have several ...
The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...
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