The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kannan Kothandaraman ...

Customer satisfaction is an important part of the bigger information technology picture. In fact, it so important that Dell EMC has created the “customer experience engineer” position to focus on what ...

Jim Williams is a staff scientist at Linear Technology Corp. Longtime EDN readers recognize Williams as a vital contributor of analog-themed articles over the last 30 years. Williams has worked for 27 ...

Modern companies often strive to be more customer-centric. The more aware you are of customer needs and the more empathy you have toward their motivations, the easier it is to build a great product.

How much does a Technical Customer Support Engineer make? The average salary for a Technical Customer Support Engineer is $107,287 per year. Typical salary ranges from $80,966 (at 25% percentile) to ...

Most organizations would claim they are customer-focused. At the executive level, customer experience is top of mind, especially since research shows consumer behaviors are reshaping value chains and ...

Lisa Ardill joined Silicon Republic as senior careers reporter in July 2019. She has a BA in neuroscience and a master’s degree in science communication. She is also a semi-published poet and a big ...

This black plastic binder has a variety of publications for customer engineers. These include: 1. a white document entitled Servce Aids and numbered Publication 51-P that refers to the IBM System/360.