Cisco has rolled out an AI agent-based system that promises to meld a host of enterprise infrastructure data from best ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Customer backlash to AI-powered vehicle scans this summer did not deter AI investments in the company’s customer service ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

PALO ALTO, Calif., Oct. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the winners of its sixth annual CX Innovators Awards. The awards program recognizes companies that have uniquely ...

Human expertise essential. AI cannot replace the trust, collaboration and human-led decision-making crucial in B2B customer experiences. AI enhances, doesn’t replace. AI offers powerful real-time data ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and beyond. Beyond NPS metrics. Customer experience metrics are evolving.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

KUALA LUMPUR, Malaysia, Nov. 3, 2025 /PRNewswire/ -- The much-anticipated State of Customer Experience (CX) in Malaysia 2025 Report will be officially launched at CX Summit 2025, taking place on 11–12 ...