Whether you’re a crime-fighting hero or a customer service agent combatting the fallout from digital incidents, having access to real-time information and context is critical. As organizations move ...

During incidents, it’s important to have well-defined roles for anyone involved in the response team. This makes it easier for the commander to maintain a clear view of what’s going on and who is ...

MORENO VALLEY, Calif. (KABC) -- A Walmart employee in Moreno Valley is accused of going on a racist tirade against a customer - an incident that was caught on video. The customer, who did not wish to ...

The average incident takes nearly three hours to resolve and rising costs of incidents are largely compounded by lack of automation LONDON--(BUSINESS WIRE)--PagerDuty On Tour - PagerDuty, Inc.

Database management giant MongoDB says it’s investigating a security incident that has resulted in the exposure of some information about customers. The New York-based MongoDB helps more than 46,000 ...

A fired DoorDash delivery driver in New York has been arrested after she shared footage online of a customer exposed from the ...

A United Airlines flight attendant was taken to a Chicago hospital following an incident on a United flight from San Francisco to Chicago on Sunday morning. "A disruptive customer on a flight from San ...

A recent cyberattack on SitusAMC, a technology vendor for real estate lenders, has potentially exposed sensitive customer data from some of the nation’s largest banks, according to a report by The New ...

Another bizarre incident with a Tesla Robotaxi in Austin, Texas, highlights the company's difficulties in rolling out the service. YouTuber and Tesla superfan Ellie in Space (@ellieinspace) documented ...

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The woman arrived at a New York home and found a man "indecently exposed." Now police say she's the one who violated his ...