Artificial Intelligence is now prevalent across customer service. However, most AI-enabled customer service applications remain rooted in Natural Language Processing (NLP) techniques. With NLP, the ...
Communication is made up of two parts: receptive and expressive communication. Receptive communication refers to the way a listener receives and understands a message from a communication partner*.
Goats can tell the difference between a happy-sounding human voice and an angry-sounding one, according to researchers. A new study reveals that goats may have developed a sensitivity to our vocal ...
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