While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Aternity ®, the leader in Digital Experience Management (DEM), today announced Aternity User Journey Intelligence, expanding its digital experience management (DEM) ...

Employee-experience manager was fifth on LinkedIn's list of the fastest-growing jobs in the US. The role involves helping employees stay interested and productive in their jobs. Insider spoke with ...

The Client Experience Manager (CEM) leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The ...

Thanks to a commitment to the Qualtrics Experience Management (XM) technology stack, 10,000 frontline and customer service staff at European vacation and cruise leader TUI now have access to ...

Qualtrics, a supplier of cloud-based experience management software, is on a mission to shape the way businesses interact with their customers and employees – by gleaning data on human sentiments and ...

Space management got us through the first phase of hybrid work. It proved that technology could bring order to chaos. But the next phase requires something more: a deliberate focus on what people ...