UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and inte ...

Google Cloud's CCAI from Bell is a managed solution supported by professional services expertise that enables intelligent customer and agent experience leveraging generative AI-infused technology.

This data and analytics solution automates the process of extracting data from Google CCAI Platform and into Google Big Query. With Optics, customers are empowered to focus on what they can do with ...

Google CCAI from Bell offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size. Google Cloud CCAI, supported by Bell's ...

Earlier this week, Google also announced the general availability of its Dialogflow service within the Google CCAI platform. While Avaya has a long-standing alliance with Google, the CCAI service ...

Google has also partnered with Salesforce to integrate the CRM vendor’s Service Cloud Voice API natively to the CCAI platform, to offer a single unified agent console.

The tight integration of Google CCAI's full suite into C1Conversations brings together the benefits of AI and the implementation speeds of next-generation C/AX capabilities. Clients that want to ...

Below, we explore three ways conversational AI can give your organization a competitive advantage. 1. High CSAT is good for business According to PwC, 32% of all customers say they would switch to ...

Optics for Google CCAI Platform will be one of the first applications in the Google Marketplace built specifically for the cloud-native contact center platform. It allows enterprises to leverage ...

DENVER, April 5, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, ...