Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

SLAs are for lawyers. Service level objectives not only introduce finer-grained reliability metrics, but also put that telemetry data into the context of user happiness. Service level agreements (SLAs ...

Once upon a time, business sponsors pestered development teams about when a feature would be done or a release ready for deployment. Today, agile development teams use tools like Jira Software to ...

SLAs, SLOs, SLIs. If there’s one thing everybody in the business of managing software development loves, it’s acronyms. And while everyone probably knows what a Service Level Agreement (SLA) is, ...