As digital defenses strengthen, fraudsters are pivoting to the phone channel, requiring agencies to shift from warning ...
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DOGE cancels nearly 200 government phone lines
The Department of Government Efficiency (DOGE) this week canceled nearly 200 U.S. government phone lines—which the task force called "unused"—as it continues its push to cut costs. Newsweek reached ...
To meet growing customer demands, government contact centers of the future must shift dramatically to the digital age and away from today’s brick-and-mortar counterparts. So says a Deloitte Center for ...
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