Hewlett-Packard announced a major push toward improving customer service, including expanding the company’s remote-access repair capability. The company is adding eight new call centers worldwide, ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

HP is working to address a bad firmware update that has been bricking HP Office Jet printers worldwide since it was released earlier this month. While HP has yet to issue a public statement regarding ...