In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

As global travellers become more discerning, exceptional customer experience has emerged as the defining factor separating ...

The Western Hospitality Certificate is a continuing education program tailored to meet the training and professional development needs of hospitality providers, companies, and businesses. Its primary ...

Consistently rated as the largest service sector industry worldwide, tourism is an especially important economic driver in Maine where miles of coastline and natural wonders draw those "from away" to ...

No matter how glamorous the life of a global consultant may look to those struggling towards an MBA and dreaming of the big time–and how dystopian it appears if you watch the TV concoction, House of ...

The International Rescue Committee (IRC) in Silver Spring is one of five IRC offices piloting Hospitality Link, a job training program. Participants learn widely usable soft skills, explore career ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

NEWLAND — A group of seven dedicated clients at Yellow Mountain Enterprises completed a customer service training course through the Mayland Community College Life Skills program, earning their ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

If you’re on a mission to improve your company’s customer service culture, adding a hospitality framework and mindset can be powerful in moving your initiative forward. If this distinction—between ...