Starwood Hotels & Resorts Worldwide Inc has begun the process of implementing an innovative smartphone-based system that will allow customers to check-in and access their hotel room via an easy-to-use ...

Already available at a smattering of brands and individual hotels, mobile hotel check-in is poised for rapid expansion this year across the industry. While check-in kiosks and other methods of ...

Although mobile has set up shop in thousands of hotels with the popularity of keyless room entry and personal concierge applications this year, it could soon also take over front desks with ...

Does Accor's new streamlined check-in process in practice as advertised? We're not sure, but it potentially is a great way to personalise service and make a lasting impression with the guest. Accor, ...

In yet another development in the hotel industry that could threaten to render front desks obsolete, Marriott Hotels has launched a virtual mobile check-in service that aims to shave guests precious ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...