Discover how Freshworks and partners handle ITSM implementations by simplifying tools, investing in training and using AI to ...

From my many years of experience as a data specialist, and now head of service management, I’m very conscious of the commitment an organisation undertakes when it decides to implement ITSM. It‘s a ...

Dublin, Dec. 30, 2020 (GLOBE NEWSWIRE) -- The "Cloud ITSM Market - Global Forecast to 2025" report has been added to ResearchAndMarkets.com's offering. The global Cloud ITSM market size is expected to ...

NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Q: What are ITIL and ITSM and why do I need to care? Is this just the next ISO 9000 kind of thing that the suits get all excited about but means nothing to us real folks? B.K. Dallas A: They are a ...

More than three quarters (78 percent) of Malaysian organizations have realized significant gains by implementing an information technology service management (ITSM) framework. This is according to the ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

RESTON, Va.--(BUSINESS WIRE)--STG, Inc. (STG) has been awarded a task order under a GSA single award BPA for the Department of Homeland Security (DHS), Customs and Border Protection (CBP) providing ...