Microsoft made available on April 7 a new, vertical-specific version of its Dynamics CRM product, known as Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs). Features ...

Microsoft announced this week it is nearing release of a new version of its customer relationship management (CRM) software -- Microsoft Dynamics CRM for the 2007 Microsoft Office system and Windows ...

Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

As a Microsoft partner that focuses on small and medium sized companies my firm has had little to offer our clients when they ask about CRM options other than to direct them elsewhere. Their flagship ...

Many of Microsoft's recent acquisitions have been of companies and/or technologies meant to bolster its Dynamics CRM product family. On September 28, Microsoft made another acquisition in this vein.

NEW YORK — Seven weeks after shipping, Microsoft’s closely watched Microsoft CRM (customer relationship management) software has attracted 300 customer orders and is being offered by more than 1,000 ...

The software offering, which pairs Siebel CRM with Great Plains accounting for midsize companies, has been offered for years. The Great Plains-Siebel relationship predates Microsoft's acquisition of ...