Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Microsoft has launched a do-it-yourself kit to help IT professionals assess their software's compatibility with Windows XP Service Pack 2. Fears among system administrators and IT managers that SP2 ...

(CBS/AP) With the launch of Windows 8, buyers are discovering a computing experience unlike anything they've seen before. Here's a guide to getting past some of the operating system's hurdles. The ...

Microsoft TV said Friday that it will introduce its new interactive programming guide to 20,000 digital cable subscribers in Oregon, its first entrée into a market dominated by Gemstar-TV Guide ...

(RTTNews) - According to reports from Tom's Hardware, Microsoft Corp. (MSFT) has made changes to its guide concerning the conversion of Local accounts to Microsoft accounts for Windows 11 and vice ...

Microsoft released on Friday a tutorial and templates to help system administrators lock down the security of computers running the company's newest operating system, Windows Server 2003. The tutorial ...

It’s been a few weeks since the first public draft of Microsoft’s new Infrastructure Planning and Design Guide for the Dynamic Data Center was made available. The beta for this guide has now closed ...

This Microsoft Flight Simulator 2020 strategy guide will help you with every aspect of your experience. With guides on system requirements, ideal graphics settings, controls and keybindings, the best ...