DMV unveils 2026–2030 strategic plan to improve customer service. Targets: 50% online transactions, 15‑minute average wait, 85% satisfaction. Plan includes tech consolidation, digital IDs, public ...

The North Carolina Division of Motor Vehicles is kicking off a five-year strategic plan to improve customer service starting in 2026. Officials with NCDMV say the agency has been up against some major ...

RALEIGH, NC (WWAY) — The North Carolina Office of the State Auditor has released two in-depth audits highlighting significant operational and structural issues within the state’s Division of Motor ...

The N.C. Division of Motor Vehicles has closed its call center in Bladen County as one of the workers there awaits the results of a coronavirus test. The closure means people will not be able to use ...

CHARLOTTE — A 400-page report details the “deteriorating service quality” at DMVs in North Carolina. People have been waiting in long lines for hours and appointments are scarce just to get a new ID.

RALEIGH, N.C. (WNCN) — The North Carolina Division of Motor Vehicles’ Saturday walk-in service hours returned this weekend. The DMV is expanding from 16 to 20 offices, offering new walk-in services ...

RALEIGH, N.C. (AP) — Customers at North Carolina’s Division of Motor Vehicles are waiting longer in lines that are often far away from home, while agency staffing fails to keep pace with the state’s ...

The Holly Springs DMV in North Carolina has some major fans. — -- Raise your hand if you’ve ever had a horrendous DMV experience. Well, the customers at the Holly Springs DMV in North Carolina ...