Innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience “Today’s customers expect only the best from each and every brand they interact with, every ...

New native AgentExchange application transforms CRM data into dynamic intelligence — enabling nonprofits, universities, and healthcare organizations to screen millions of records and track donor ...

Blackthorn, which describes itself as a Salesforce-native event management app, today will unveiled a new platform vision with enhanced AI tools designed to improve efficiencies for event organizers.

Learn what Salesforce Agentforce 360 does, how its AI agents work, what it costs, and which businesses should consider or ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced the next step in its collaboration with Salesforce, focused on delivering joint ...

Wealth management's leading AI-powered organic growth engine eliminates data fragmentation across the three CRMs most widely used by advisory firms — meeting advisors inside the systems they already ...

Salesforce on Wednesday launched Backup and Restore, a new, low-code data protection and recovery service. The CRM giant is launching the service after hearing from customers that they wanted a data ...

Salesforce Inc. and Databricks Inc. have debuted a new product integration that aims to simplify joint customers’ data analytics projects. The integration was developed as part of a technical ...

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – ...