The surge in healthcare consumerism is empowering patients with more autonomy and choices than ever when it comes to “shopping around for care.” In fact, industry research shows approximately 30% of ...

Editor’s Note: On July 31, JAMA Network published the results of a survey that found patients’ trust in doctors and hospitals dropped 31 percentage points from April 2020 to January 2024. The findings ...

Online messages have become a linchpin of many patients’ relationships with their doctors. The digital access points—often baked into patient portals and electronic health record systems like Epic’s ...