Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

Payment overwhelm is costing health systems cash, staff time, and patient trust. Smarter communication and more efficient payment processing can help. For years, health systems have invested deeply in ...

Health literacy matters at every stage of care ...

Patients in Massachusetts continue to languish in hospital emergency departments for hours before receiving appropriate care, with the issue particularly acute for the state’s most vulnerable ...

According to the Center for Health Care Strategies, nine out of 10 adults struggle with health literacy in the United ...

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

LOUISVILLE, Colo. (KDVR) — When Jonathan Delgado-Concepcion checked himself into Centennial Peaks Hospital on Oct. 18, he thought he might be there for a few days — a week at the most. Instead, the 28 ...