Fifty percent of the products returned for being broken are actually in perfect working order. According to a Dutch researcher, it's complexity that leads many to the customer service desk. Americans ...

Business leaders face ever-increasing levels of complexity, driven by an explosion of product variations, customer requirements, global supply chains, changing regulations, new technology, matrixed ...

As the digital economy progresses, manufacturers are embracing the importance of leveraging digital data-based technologies. One of the key aspects of succeeding within a digital economy is the ...

PASADENA, Calif.--(BUSINESS WIRE)--New research from Supplyframe and Lifecycle Insights indicates that the targeted investments that global manufacturing leaders are making in digital transformation ...

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Tesla’s launch of the Model 3 right-hand drive in new markets last week introduced new option limitations and now Elon Musk says that it is to “simplify product complexity”. Last Friday, Tesla ...

The product catalog is the primary sales asset in the complex ecology of global B2B commerce. Unlike B2C transactions, which tend to be impulsive and aesthetics-oriented, business-to-business ...

Giving customers the freedom to use APIs and apps to customize and scale products can enable network effects not attainable by a single manufacturer alone. Bottom Line: 2020 roadmaps are dominated by ...