Oracle customers want better product support through improved call centres and more information about services. Ronan Miles, chairman of the UK Oracle User Group, told ZDNet Australia's UK sister site ...

Oracle is planning to retire its MetaLink support portal in favor of its successor, My Oracle Support, and some customers are not happy about it. Their reasons range from a distaste for new ...

A number of Oracle users are infuriated by reported access and performance issues with the vendor’s new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6. Oracle has ...

Oracle needs to focus more on supporting existing customers than on winning new sales, according to Clive Walker, chairman of the Oracle User Group, writes Shan Kelly. That was his message to Philip ...

World ERP users last week said they hope that Oracle Corp.'s promise to support the software indefinitely will also mean improvements to the vendor's technical assistance programs and a clear upgrade ...