A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

HENRICO COUNTY, Va. (WRIC) — Are you continuing to receive unwanted sales calls? Despite registering for the National Do Not Call Registry, a Henrico County woman reached out to 8News because she was ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

These days, video conferencing is Business 101. You know the drill: Conference calls on Google Meet, Microsoft Teams and Zoom consume many hours of the day. While I am a major proponent of in-person ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

FTC says Citizens Disability and a subsidiary made 109 million calls, including 25.7 million to numbers on the Do Not Call ...

ARLINGTON, Va. — Arlington County's 911 call center is using artificial intelligence to manage non-emergency calls, making it one of the first in the nation to adopt this technology. The Amazon AI ...