Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. As we’ve been forced to practice social distancing during ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The title above follows an article I wrote a couple of weeks ...

At the end of last year, I spent several days at the NSA/IASB annual summit. Note that NSA stands for the National Speakers Association, not the National Security Agency. Members of the former talk, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. I just learned a new word, skimpflation, and it doesn’t make ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Today we pick up from last week’s first five predictions and ...

Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker, helps organizations around the world learn and implement best practices for serving people in a variety of ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Let me begin with this: if you’re not using video to create ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Content marketing is part of the customer experience. But ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. A customer has a question and wants a quick resolution.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. I wrote about this concept in one of my books, Amaze Every ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In good times and bad, a business cannot survive without ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customers are smart. They know a good deal when they see one ...