The 2026 J.D. Power U.S. Vehicle Dependability Study (VDS) is out. It ranks vehicles based on problems per 100 vehicles ...

J.D. Power says its 2024 U.S. Tech Experience Index Study suggests buyers of new vehicles are “becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to ...

TROY, Mich.: 31 July 2025 — JD Power today announced the results of the inaugural U.S. Wireless Carrier Satisfaction Study, SM a new syndicated benchmark study that examines customer experiences ...

Beyond the rankings of finance companies for how they met consumer expectations, a focal point of the J.D. Power 2024 U.S. Consumer Financing Satisfaction Study was what analysts classified as ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

TROY, Mich.: 13 Nov. 2024 — Senior living community residents and their family members are largely satisfied with their related experiences, particularly those in the assisted living and memory care ...

According to JD Power, charging infrastructure is improving overall. For two consecutive quarters this year, things have improved on the macro level. Consumers are more satisfied with DC fast charging ...

Customer satisfaction scores are on the rise at banks, J.D. Power's latest study shows. Credit unions are, on average, showing higher customer satisfaction scores than at banks. But nearly one-third ...