Julian Miller and David McGranaghan’s McMiller Games relies on Amazon’s global logistics to support growth, exports, and multi-channel fulfillment.

If you want to hone in on the idea of a business being all about the customer experience, consider the mantra that DHL Supply Chain’s Dave Ames explained to Farmer School students during a Supply ...

Agentic AI is reshaping retail and e-commerce operations by optimizing inventory deployment and operational efficiency at the same time as building customer trust.

Personalization isn’t just for B2C anymore. While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations from their customers and partners ...

Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

Company received a 100% Willingness to Recommend from their customers We conclude, Logility’s 100% Willingness to Recommend score reflects the high level of customer trust in the company’s solutions ...

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological innovations ...

FourKites recently launched its Food and Beverage Customer Advisory Board, a vertical-specific board designed to strengthen customer partnerships and guide product innovation in the food and beverage ...

Körber Supply Chain is pleased to announce a new customer partnership with HH Stainless Pte Ltd, a leading importer, exporter ...

Acquisition strategy. Acquisitions remain a key method for expanding capacity and service coverage. However, success hinges ...

Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...