Virgin Mobile has blitzed an Australian Communications Consumer Action Network (ACCAN) report detailing disappointing customer service from Australia's telco providers; however, the telco stopped ...
Optus' shuttered mobile virtual network operator (MVNO) Virgin Mobile has won another customer service award, taking out the Roy Morgan Mobile Phone Service Provider Monthly Customer Satisfaction ...
DALLAS & TEL AVIV, Israel--(BUSINESS WIRE)--MCE Systems Ltd. unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE ...
Like insurance companies and banks, phone companies are seldom popular. Although customer dissatisfaction in the US reversed a two-year decline last year, surveys in several countries have showed ...
I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...
Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. The first ...
Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...
When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Telco IPTV providers are well-positioned and lead in customer satisfaction and brand loyalty, ...
Another Australian has died after a tragic triple-0 failure prevented them from being able to connect with emergency services ...
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