Loews Hotels and Resorts and Four Seasons are companies whose hotels are trying out a service in which guests can text requests for room services, housekeeping and other services instead of picking up ...

Hotels say texts will be answered within four minutes Travel expert predicts service will be a hit since it is so immediate About 400 hotels have been using the service for parking At some Loews and ...

Personal interaction declines, but that may be just how hotel guests like it. — -- Between mobile check-in, automatic check out and even robots delivering room service, hotel guests have ...

USAT -- Hotels are increasingly finding that the best way to talk to their hotel guests is to not actually talk to them, but to text with them. Guests can now request amenities and alert hotels to ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Technology ...

Commentary - Every company needs to listen to its customers. Yet some companies live and die by customer satisfaction and nobody understands that better than companies in the hospitality industry, ...

Hotels are increasingly finding that the best way to talk to their hotel guests is to not actually talk to them—but to text with them. Guests can now request amenities and alert hotels to problems via ...