Generative AI is wildly popular, with millions of users every day, so why do chatbots often get things so wrong? In part, it's because they're trained to act like the customer is always right.

"I don't think we have an easy relationship with our technology at the moment," Ive told OpenAI CEO Sam Altman at the ChatGPT maker’s developer conference in San Francisco on Monday. The devices ...

The Princeton team developed a "bullshit index" to measure and compare an AI model's internal confidence in a statement with what it actually tells users. When these two measures diverge significantly ...