Digital transformation may be decades old, but it also comes with a couple of misconceptions. Many companies focus disproportionately on the backend, neglecting the customer-facing frontend. Other ...

Consultants often talk about variables in large transformation projects being people, processes and technology. Sounds great in theory. However, if we are honest with ourselves, the people factor ...

A few years back, a junior manager from a well-regarded international manufacturing company contacted me. He said, “My VP wants me to develop a digital transformation strategy for the security ...

Editor’s note: John Glaser is an executive in residence at Harvard Medical School and is the director of the Harvard Medical School and Emeritus course on leading digital transformation in healthcare.

Scratch the surface of most digital transformation failures and you'll probably find one of these five factors. I haven’t set foot inside a grocery store since the start of the pandemic. And even ...

It’s becoming important for businesses to undergo digital transformation, with 54% of global consumers saying that brands lack a deep understanding of customers. The new generation of shoppers, ...

When it comes to succeeding in digital transformation, the Asia Pacific (APAC) region has something to teach the rest of the world. Twenty-six percent of APAC companies say their digital ...

By Amanda AKUSHIE…Digital transformation is not about adopting the latest tools. It is about delivering better outcomes. Digital transformation that does not prioritize customer effort, simply ...