The best days of the traditional copper-wire telephone system are light-years behind it: it can no longer support the mobility or speed of present-day commerce. Communications have shifted from a ...

We are becoming less and less dependent on mobile networks. You can get a data signal almost everywhere that you can get a mobile signal and most of us are around WiFi most of the time anyway.

When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need better quality. Calls using public VoIP services have ...

Last year was a good one for Voice over Internet Protocol (VoIP) users who wanted more calling plan features, according to research released recently by VoipReview.org, an online comparison shopping ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.