State lawmakers say the script that the Department of Economics employees are given to speak to Florida's unemployed isn't working.

I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script ...

If you contacted the federal Obamacare call center early Thursday morning, you may have been told that your password for Healthcare.gov needed to be reset. But that is not the case, officials from ...

Your call center script must branch similarly. Probably the biggest change in contact centers, the one driving any new manufacturers of scripting tools, and haunting those who are still client/server ...