Salesforce, for its part, noted surging interest in Flow Builder, a low-code tool that helps users create automated business processes.

Flow solutions: These are prebuilt workflows and process automation templates designed for use with Salesforce Flow Builder, which simplifies workflow automation through a drag-and-drop interface.

Henry King is an innovation and transformation leader at Salesforce and author of Flow Design, a new design paradigm for organizations and experiences based on the principles of movement and ...