IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...

Zendesk Support is an advanced helpdesk solution with some amazing features, but the user interface is a bit complex for small-scale organizations. There's no free plan or trial available, but a ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Operational resilience has become a top priority for many organizations, particularly for banks and financial services. It's ...

With startups, we're talking about rough, unfinished products being unleashed into the hands of critical strangers -- the type that don't mind sending scathing emails every now and then. Support ...

Support ticket surveys from the 2nd half of 2025 show 98% “Excellent” ratings, reinforcing responsive, clear support.