Lastly, your personal knowledge management system can become a powerful tool for solving problems creatively by exploring connections between seemingly unrelated ideas.

Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

In 2025, journalism must build a new generation of knowledge management tools. These tools treat individual information as a customer relationship management system treats sales contacts. They will ...

Companies and governments, despite investing heavily in information systems, find their workers lacking the knowledge to perform effectively. Knowledge management may be the key.

Working as a contact center agent was never for mere mortals. I believe the job has only gotten harder, but the right KM system and vendor can address agents’ and customers’ pain points.

What if the very tools designed to simplify your life are actually steering you away from their true purpose? In the world of personal knowledge management, the Zettelkasten method has become a ...

How can you be sure that onshore and offshore agents giving the same information to customers? Can you verify that in real-time? A good knowledge management system gives each area its own ...

As a management tool, knowledge management systems require technology as well as consultants who advise on how to handle knowledge audits, analysis and flow. And knowledge management consultants ...

Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives engineers credit for their contributions. Find out how Xerox moved KM from theory to ...

Discover how Obsidian and Cursor combine AI and knowledge management to revolutionize productivity and streamline workflows.