The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

Enterprise service management is gaining traction as organizations aim to increase operational efficiency and reduce costs.

The POI 2025 Consumer Goods Enterprise Planning (EPx) and Retail Execution (RetX) Vendor Panorama Report, recently released ...

Learn how AI-enabled, integrated suites help consumer products companies bring a perfect store strategy to life.

Throughout the course of human history, many social movements and revolutions share a common tool: The power of words. From the oldest of decrees known all the way to this very moment in which we find ...

Sustainability has moved far beyond the buzzy trend phase; it’s now a core part of doing business across industries. The surprising success of the COP28 climate talks in Dubai, with its agreement to ...

Learn how postal networks can adapt and thrive as traditional letter volume declines and parcel deliveries rise with ...

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

U.S. inflation rates may be cooling off some (especially compared to their 2022 spike), but many consumers are still feeling the effects of higher prices, making them extremely budget-conscious.

Omnichannel is a buzz word that’s been around for years, but is still often confused with multi-channel when it comes to retail. Omnichannel is a strategy used in e-commerce, retail, and marketing ...