While it might seem simple, there are many steps involved between you calling Triple Zero, and paramedics, police or ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

The saga for Qantas began on June 30, when cyber criminals accessed nearly six million customer accounts through a ...

ARE you fed up of your boring 9 to 5 and feel like there’s no way out? It’s time to apply for a “second-act” job NOW. A ...

A grant of US$2,000 (RM6,600) to fund projects on reptiles and amphibians here annually by students and emerging scientists ...

Kemi Badenoch pledges to abolish stamp duty on all home sales in Tory conference speech - Conservative leader promises ...

From geopolitics to climate, tech to social change, News18 World live blog delivers real-time updates on what is the latest ...

There, they got a text from a staffer for Karina Gould, the 38-year-old MP from Burlington, Ontario, who’d run against Carney ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...