While it might seem simple, there are many steps involved between you calling Triple Zero, and paramedics, police or ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Fraud syndicates or scams, including cyber scams, are not only targeted at rural communities who may be less technologically ...

Cyber criminals have stolen the private details of potentially millions of Balenciaga, Gucci and Alexander McQueen customers ...

Explore how top brands are leveraging marketing technology to transform customer experience in 2025. Discover insights from ...

Imagine you're trying to guide people into a showroom with a display of your products. You can do it from the inside-standing at the door with a flashy sign and ...

New research from Barrenjoey has named the ASX sectors most exposed to technological change. But there’s comforting news for ...

The saga for Qantas began on June 30, when cyber criminals accessed nearly six million customer accounts through a ...

The triple-0 breakdown is just the latest in a string of high-profile scandals for the troubled company. In 2023, it suffered ...

The evolution from omnichannel to opti-channel represents a fundamental shift towards intelligent, data-driven customer ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...