My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

Empowering change agents within your team can drive authentic, impactful transformation. Prioritize and fund change agent initiatives to ensure sustainable, grassroots innovation. Dynamic, ...

In a corporate landscape where speed and innovation can determine a company's success, I have found that change agents are an important yet often underutilized force. Change agents are individuals ...