A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

FTC says Citizens Disability and a subsidiary made 109 million calls, including 25.7 million to numbers on the Do Not Call ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

JACKSONVILLE, Fla. — Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call center has been flooded with inquiries, reaching its ...

MEMPHIS, Tenn. — If it seems like you’re being inundated with spam calls and texts these days, you’re not alone. There are the text messages about supposed unpaid traffic tickets, those encouraging us ...

Rigetti Computing remains a ‘Buy’ despite recent stock volatility and evolving quantum computing trends. Click here to find ...

Among children ages 6 to 12 years, the overall rate of substance exposures increased non-linearly by 53.8% from 2000 to 2023. The exposure rate associated with suspected self-harm or suicidal intent ...