From workshops to new technology, new-service improvements have paid off in faster connections and streamlined processes.

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Another Australian has died after a tragic triple-0 failure prevented them from being able to connect with emergency services ...

But the country’s third-largest telecoms group says there was no outage on its network, and instead blamed the issue on an ...

There are growing questions about whether one of Australia's largest telcos could have done more to ensure customers would be ...

The opposition has accused Labor of failing to ensure Australians can call triple-0 amid revelations a person died last week ...

The consumer rights group analysed product features including fees, overdrafts, charges and perks, plus it also spoke to over ...

TPG Telecom says a Sydney customer died, after outdated software blocked a Samsung phone from making Triple Zero (000) calls.

Eurofiber France disclosed a data breach it discovered late last week when hackers gained access to its ticket management ...

TPG reports its mobile network was operational, with no outages, following a customer’s failed attempt to reach emergency services.

The exact circumstances are yet to be confirmed, but it is understood that a Sydney-based customer was attempting to contact ...

NSW marks the achievements of staff and teams whose practical work is improving services statewide, with recognition across ...